For the Best Telecom Software, Satina is the Right Call
Setting up a communications platform for your business is an enormous challenge. There are infinite moving parts, numerous applications and protocols that must communicate with each other, and tremendous difficulty involved in all of the above. Satina takes the worry out of the telecom software process. Rely on our experienced programmers to stop the roadblocks before they happen and get your telecommunications up and running.
Telecom Software Solutions
We develop custom telecommunications software, including Operations Support Systems (OSS), Business Support Systems (BSS), Software-Defined Networking (SDN), Network Functions Virtualization (NFV), network management applications, contact and call center software, web and video conferencing platforms, and international solutions for both on-site and cloud-based IT infrastructure.
Telephony Servicing Solutions
We develop custom Private Branch Exchange (PBX), IP PBX, and Centrex software systems, including Session Initiation Protocol (SIP) trunking, call routing and distribution, custom routing rules engines, Intelligent Network (IN) / Advanced Intelligent Network (AIN) architecture development, Direct Outward Dialing (DOD), Direct Inward Dialing (DID), and hosted or on-premise solutions.
Telecom Performance Monitoring
Satina’s team of experts creates performance management features, including availability monitoring, reporting, historical logs, traffic analysis, CPU load data, bandwidth utilization data, network discovery, performance data collection, and memory utilization. We also develop network management software, including bandwidth analysis, performance monitoring, IP address management, diagnostic tools, and security features. We also use predictive analytics to optimize future performance.
Network Element Layer Solutions
We develop Fault, Configuration, Account, Performance, and Security (FCAPS) features, including Service Management Layer (SML), Network Management Systems (NMS), Network Element Managers (NEM), and Element Management Systems (EMS).
Custom Call Center Software
We engineer cloud call center software, which includes virtual call centers, Automatic Call Distribution (ACD), auto and predictive dialers, manual and progressive dialers, call and IVR scripting, call monitoring and barge capabilities, live chat channels, and screen pop features. We integrate third-party call center software from Twilio, Zendesk, Genesys, Five9, and Salesforce.
Telecom Expense Management
Our team at Satina integrates applications with telecommunication expense management (TEM), which optimizes communications spend, and manages fixed and mobile network services, billing, and inventory usage data on cloud-based platforms.
Telecom Service Management System
We program service management systems for service provider gateway activation, flow-through provisioning, and validation. We develop multi-vendor, multi-device access through a uniform interface. We also create fault correlation and filtering, and end-to-end provisioning and management.
Telecom Network Management Functions
Our team of experts creates OSS software that manages back-end telecommunication network functions, including network inventory management, network configuration, and provisioning. Satina’s custom BSS software manages front-end telecommunication network functions, including order management, product catalogs, billing, and CRM.
Telecom Information Model Protocols
We engineer network security protocols, including Secure Socket Layer and Transport Layer Security (SSL / TLS), International Telecommunication Union (ITU) standards (X.805, X.1051, X.1121, etc.), Authentication, Authorization, Accounting (AAA), WiFi Protected Access 2 (WPA2) encryptions, Secure File Transfer Protocol (SFTP), HTTPS, and Next Generation Firewalls (NGFW).
Telecom Configuration Services
We develop configuration management features, including auto discovery, inventory and asset management, automatic network mapping, change management, compliance management, multi-vendor device support, remote configuration, and real-time programming. We integrate features from best-in-class BSS and OSS software providers, including Comptel, AMDOCS, Ericsson, Huawei Technologies, Netcracker, Redknee, ItsOn, Ontology Systems, and Openet Telecom.
Telecom Network Applications
We design unified communications platforms, which allow seamless integration between data and voice messaging services. We program telecom technology for corporate, academic, dispatch, taxi, radio, satellite, landline, wireless, and Internet communications.
Telecom Accounting Management
Satina’s expert development team creates telecommunications accounting features, including service usage tracking and quotas, audit, fraud reporting, cost for services, and accounting limits. Our software contains support for multiple accounting methods, preprocessing data produced by devices, exporting data to a collection server, and more.
Telecom Fault Detection & Support
We program fault management features, including Simple Network Management Protocol (SNMP), Reliability, Availability and Survivability (RAS), QA, alarm generation and filtering, fault detection, error logging, active and passive fault detection, and error handling and classification.
Telecom Security Management
Our team at Satina develops security management features, including security alerts, event reporting, Role-Based Access Control (RBAC), access log and audit trail, patch management, vulnerability assessment, selective resource access, data privacy, and breach attempt management.
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